Where is amazon seller support located
Amazon requires two documents in order to verify your identity. To avoid having your documents rejected, make sure they meet the following criteria: All documents must: be valid not expired, revoked, or closed where is amazon seller support located high-quality, in color, and unobstructed not angled, blurry, or cropped show the full page not be a screenshot display matching information such as your ID number or name that you use to register to sell on Amazon be scanned images, or a photo taken from your mobile device's camera no screenshots display the full document front and back, if applicable be less than 10MB in size be in one of these formats: gif, png, jpg, pdf, and docx. Identity documents: The identity documents required for each seller depends on the country or state your business is headquartered in, and where you live.
The drop-down options will tell you which options are available to you, such as: passport, driver license, or national ID. In addition to the above requirements for all documents, the ID must: show a full document page, or in case of national identity cards, both sides of the card be a government-issued identity card that is distributed and recognized by the where is amazon seller support located where you are a citizen or resident be in color black and white not accepted for multi-page files both sides of the IDif the screen does not ask for separate front and back image uploads, be sure to merge the images into one file to upload have date of birth if applicable that matches the date of birth provided during registration have a signature if submitting a passport, be sure the passport has your signature Additional documents The additional documents requested vary by country and state.
An additional document your customized options display on the registration page might be a document that proves your business is valid, such as: business license, bank statement, credit card statement, or utility bill. Note: Some companies, corporations, or charities need to submit a government-issued national ID for the primary contact, or the beneficial owner or trustee. The name of the point of contact or company mentioned on the document should match the point of contact name or business name provided during registration. Amazon sees thousands of invoices on a daily basis. Even the slightest modification where is amazon seller support located delay your reinstatement. Even if link purchased the products from a supplier located in Asia, a retail location, or a liquidation company, submit the original proof of purchase to Seller Performance. As soon as an attorney is involved, the appeal process is significantly delayed.
Sometimes Amazon becomes completely unresponsive until the seller starts personally contacting them regarding their suspension. In the case of an infringement suspension, an attorney can reach out to the complaining party to reach a resolution and request the complaint to be withdrawn. Once the complaint is withdrawn, the seller needs to communicate with Seller Performance about the results.
There is no direct phone number for Seller Performance. How to contact a seller on Amazon The process for contacting a seller on Amazon is slightly different depending on if you've already placed an order with them or not.
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To contact a seller on Amazon after you've placed an order: 1. Go to the Amazon website and log into your account. On the "Your Orders" page, find your order in the list and click the yellow "Problem with order" button. Click "Problem with order.
On the next screen, under "What went wrong? Choose an option under "What went wrong? Among their specific complaints are that policies are vague and contradictory, that buyers are often taken at their word and thus businesses are forced to admit and correct wrongdoing for perceived or minimal shortcomings rather than contest the complaint since there is no other way to get reinstated. Rules meant to protect sellers have also been weaponized, with many merchants devoting their energies to getting competitors suspended or removed from the site entirely. Circuit Court of Appeals ruled against Amazon.
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Learn more Customer Review Resolution Provide enhanced customer service to customers who leave negative product reviews. Offer additional support, a courtesy refund, or a replacement, in order to build a stronger connection with customers.
Where is amazon seller support located - similar situation
Sellers are a significant contributor to our ability to provide a great shopping experience for customers. So making those sellers successful on our platform is a priority for Amazon. The Seller Support organization is at the forefront of engaging sellers, and building tools and programs to make them successful and enhancing the seller experience.
Our organization is made up of diverse teams, including seller associates helping merchants manage their operations on our platforms, tech teams building seller self-help tools and leaders building internal business processes and systems to manage day-to-day merchant performance. From the people picking up the phone when a seller has a question to our technical teams leveraging the latest technologies and approaches like machine learning to identify opportunities to help third-party merchants succeed, we are an organization of innovative and customer obsessed Amazonians.
To reply to a message, click "Reply" above that message. Click "Ask a question. Suspended sellers are prohibited from opening a new seller account.
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| Where is amazon seller support located | Help is just a click away. As an Amazon seller, you have a wide variety of help and support options tailored to suit your selling needs. Whether you have a question or an issue, need self-learning material or want to outsource tasks to verified professionals, support is at your fingertips.
Help for Amazon Sellers If you are already a seller, sign-in to search all of our help content and self-service tools. Amazon Handmade: Category listing policies & requirements. Common reasons you cannot find your Handmade listings. Relisting ‘Inactive’ Handmade listings. Amazon Handmade: Returns, refunds, restocking fees, and cancellations policies. Amazon Handmade: Referral fees. Amazon Handmade: Best practices for fulfilling orders. Leave Amazon Handmade. |
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I worked at a Seller Support location in the US for almost two years and left about three months ago. I am not an official spokesperson and my opinion in best sunday eats near me way reflect the position of the company. I no longer work in Seller Support, but am now in a different role supporting Amazon's 3P sellers. AMA! Help is just a click away. As where is amazon seller support located Amazon seller, you have a wide variety of help and support options tailored to suit your selling needs. Whether you have a question or an issue, need self-learning material or want to outsource tasks to verified professionals, support is at your fingertips. |
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Suspension[ edit ] Amazon takes a zero-tolerance stance on what it calls seller performance.Amazon suspends seller accounts, sometimes indefinitely.
Suspended sellers are prohibited from opening a new seller account. Seller Performance: This is where Amazon deems a seller to be performing under its required standards. Product Performance: This covers products that may have been reported to Amazon for quality issues.
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