How do i return a damaged item on ebay
If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Learn more about seller protections. Read our full policy Condition of returns policy overview Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's value. This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation. Items that are returned after inspection through eBay Authenticity Guarantee will be sent back to the buyer, and a refund will not be issued, if the item is returned in a different condition from which it was received. If it is clothing, try it on and decide if you want to keep it.
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If it is a home decor item you are attempting to match to other decor pieces in your home, go ahead and make that decision. The longer you wait to return an item, the more likely it is that you will forget altogether and the return time may expire. Evaluate and act right away, don't wait. Steps for Initiating a Return eBay makes it easy for buyers to return items if they aren't happy with their purchase. How they'll respond depends on the reason for your return. You read more the wrong item, or it arrived faulty or damaged Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund, including the original shipping cost.
The seller will also pay for return shipping. Offer you a partial refund and let you keep the item — This can be a good compromise when you're not completely satisfied with your purchase — for example, if it arrived with a minor scratch — but you're happy to keep it. Offer you a replacement or an exchange — Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Send you a message — The seller may ask you for some more details about your return request.
When the seller replies, we'll send you an email with details of the next steps. You changed your mind about an item Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include the original why is it raining so much in ohio right now cost. Check the seller's return policy in the listing to how do i return a damaged item on ebay who is responsible for return shipping costs. Offer you a partial refund and let you keep the item — This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill — say if you ordered the wrong thing by accident. Decline your return request — Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return.
Send the item back When the seller accepts your return, you'll receive a return label from the seller, or you'll be asked to purchase a label directly from a carrier. Who covers the shipping costs depends on why you're returning it.
Find more information about return shipping. You'll also receive a date by which you should ship the item back. Why does eBay have this policy? If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value.
Read our full policy below for more details and specific requirements by listing category. Frequently Asked Questions I bought an item of clothing and removed the tags, then decided it was too small. Can I still return it and receive a full refund? On the dropdown menu, click "Purchase History.
what should i do if buyer returns damaged item?
Find the item you wish to return, then click "Return this item. On the next screen, type in a note about why you want to return here and select a reason from the dropdown menu.
How do i return a damaged item on ebay - question
I'm having a problem with a buyer who's trying to force me refund for the phone i've sold to him 13 days ago. This phone is in good condition with clean imei because this is my brother's phone. I've taken a very clear pictures to prove that the phone was in working condition and also showed some scratches around the phone. Then he bought the phone off my listing.Before shipping the phone, i've carefully charged it and then shut it off. I'm not new on ebay since i've sold over 30 phones here with no problem.
I've shipped the phone to him at the same day as i always did if I'm not busy. I asked him what's wrong with the phone then he said it's not turning on and keep "singing". So I asked him if something wrong with the phone, why didn't he contact me when he received a phone. Loading Something is loading. Send you a message — The seller may ask you for some more details about your return request. :max_bytes(150000):strip_icc()/ebayreturn01-5c1a8408c9e77c0001e1a02c.jpg "[BKEYWORD-0-3]")
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How do i return a damaged item on ebay - remarkable question
Ensure your products match accurate item description and clear photos.Remove products with high rates of manufacturing flaws from your inventory. Make sure you aren't sending the wrong items. Use checklists for items with many parts, or for multiple items in a combined shipment to how do i return a damaged item on ebay missing pieces. Package items securely to prevent damage in shipment. Check returned items carefully before issuing a refund. Issue refunds quickly—preferably within 2 days of receiving a return. Ask here to help you resolve an issue.
Keep a valid return address on file, and manage multiple addresses through your preferences. Reduce the number of items that arrive damaged Improve your packaging to prevent damage in shipment.
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