Why are my amazon orders gone
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Why are my amazon orders gone - question how
There are two things in play here. First, the delivery services are dealing with a tsunami of online buying and shipping since the pandemic lockdown started and it continues to grow.
Second, Consumer Advocate Mary Bach says there is our impatience. It may take time, and we actually need to be flexible.
Is it from two days from the time you punch send? Or is it two days from the amount of time when they actually process, your order, and it goes into their shipping system?
There are certain times where we need to balance our fulfillment network capacity with our promise to customers. But a staff member of KDKA who was upset by his late delivery pursued it with Amazon and after a lengthy discussion, he got a five-dollar credit on his next purchase. But Bach says people complaining is the exception. It was a security glitch for an infrequently-used credit card -- and that's not necessarily Amazon's fault.
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