How to give a partial refund on ebay
An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. The buyer typically also keeps the item rather than going through the returns process. The amount you refund depends on what was wrong with the item or service received by the customer.
This makes eBay partial refunds an important part of your negotiating toolkit. Knowing the best time to offer one can save you time, effort, money, and protect your reputation as a seller. When is a good time to offer a partial refund?
Partial refunds are for cases which can be saved by meeting the buyer halfway. Also consider if the item is worth selling if you were to get it back in the condition the customer reports. Partially refunding it and letting them keep what they bought is often a good compromise. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. To improve your help experience, please sign in to your account.
How refunds work
Read our most popular questions and answers about handling return requests from your buyers. You can also find more information in our full article below. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Whether you need to accept the return depends on their reason for opening the return.
If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return — however, where possible we always suggest providing a great customer experience.
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What happens if the item is damaged while it's being returned? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. See our Partial refund guidelines for more details. What happens if the buyer doesn't send the item back?
Once you've accepted a return, the buyer should send the item back to you please click for source soon as possible. Choose a reason for the refund. Specify a refund amount for the item or for the order.
Enter the desired refund amount, and select Send refund. You'll get an email confirming that the refund has been initiated, and another email once the refund is complete. The refunded amount will appear in your order details. If you're issuing a partial refund for an order, the amount will be split proportionally across each item in the order. If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. Instead, any refunds must be made through the open request or case, which can be viewed in My eBay Sold - opens in new window or tabor the Returns, Cancellations, or Requests and disputes tabs in Seller Hub - click here in new window or tab.
We do not recommend issuing a refund outside of eBay, as this will not qualify for seller protections. Top Takeaway You can issue a full or partial refund for items in Seller Hub or My eBay up to 90 days after the original transaction. Was this article helpful for you? Related help how to give a partial refund on ebay.
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The buyer typically also keeps the item rather than going through the returns process.
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