How to open a return request on ebay
The action required may be possible, or you may need to negotiate further. Offer Partial Refunds It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Always try to avoid a return. One way to do this is to offer the buyer a partial refund. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. If so, what amount would you consider fair?
How to start resolving a return request
Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. Accept the Return and Move On eBay's money-back guarantee may mean that a return is unavoidable. When you list an item, make sure the terms for returns are clear to avoid confusion later.
See our page on return shipping for sellers Would you like us to help with an open return request? See our page on asking eBay to step in and help for sellers When you create a listing, you'll add a return policywhich will determine your options if a buyer wants to return an item for "change of mind" or "remorse" reasons.
Return shipping options
If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If the purchase is covered by the eBay Money Back Guarantee policyyou'll do teachers get apple discount uk to accept the return, even if you have a no returns policy.
When the buyer opens a return request we'll notify you by email to your registered email address and through eBay Messages - opens in new window or tab. You have 3 business days to respond to the request and resolve the buyer's issue. We've outlined your response options below.
In some cases, we may automatically accept a return request on your behalf. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Start a return To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: Find the item in your Purchase history - opens in new window or tab and select Return this item. Select your reason for the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
Select Send. Once you've started a return, you can check on the status of your request at any time. What happens after you've started a return The seller has 3 business days to get back to you. You can monitor the progress of your request by selecting Check your return status below, or in your Purchase history - opens in new window or tab. How the seller responds depends on the reason for your return. You received a damaged item, it doesn't match the listing description, or you received the wrong item Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost.
The seller will also pay for return postage. If the returned item is used, click, missing parts, or is damaged during return how to open a return request on ebay because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value.
Learn more about our Condition of returns policy. Offer you a partial refund and let you keep the item — This can be a good compromise when you're not completely satisfied with your purchase — for example, if it arrived with a minor scratch — but you're happy to keep it. Send you a message — The seller may ask you for some more details about your return request, or offer the option of returning an item for a replacement or exchange instead of a refund. When the seller replies, we'll send you an email with details of the next steps. You changed your mind about an item Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include the original postage cost.
Check the seller's return policy in the listing to see who is responsible for return postage costs. Usually, you'll only need to wait if the package is large or hard to ship. You may also need to wait if you how to open a return request on ebay to send the package internationally.
Repack the item to get it ready to ship, placing the packing slip inside.
How to open a return request on ebay - agree, rather
Read our most popular questions and answers on how to handle return shipping for items you've sold. You can also find more information in our full article below.Page navigation
I don't accept returns, why do I have to pay for a return shipping label? If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. What happens if the item is damaged while it's being returned? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund.
If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Get help from eBay You can choose whether to accept returns if a buyer changes their mind about a purchase. Once you've accepted a return, the buyer should send the item back to you as soon as possible.
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| How to open a return request on ebay | Sep 15, · Contact the other party through eBay (instead of through private email).
By contacting the other party through eBay, eBay will be able to trace the communications. The other party should promptly agree to issue a refund, do teachers get apple discount uk for the item, or replace the item. If the other party does not respond in a day or two, you should open a dispute with eBay. To get to the return request form, go to your Returns do teachers get apple discount uk - opens in new window or tab and select View return details. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Send an eBay shipping label. If the package meets USPS. How to start resolving a return request. Choose the item above to start resolving a return.  You can also open your Returns dashboard and select View return details from beside the item. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. |
How to open a return request on ebay Video
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