How to request refund on ebay uk
If they haven't specified a return address, the item will be returned to click seller's registration address. If the seller's return address is different to the item location specified in the listing, this should not result in an increased return cost for the buyer https://ampeblumenau.com.br/wp-content/uploads/2020/02/archive/action/how-to-create-unlimited-instagram-accounts-2021.php seller must pay any applicable customs fees or duties on the returned item When refunding the buyer, the seller must issue the refund through the return request on eBay When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer within the return request Buyer return requirements The buyer must return the item in the same condition in which it was received.
If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. For more information, see how do you get your amazon Condition of returned items policy When the seller is responsible for return shippingthe buyer must use the shipping label provided, or other return method agreed with the seller.
If the buyer chooses to purchase their own label, they assume responsibility for return shipping, including the cost When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere Return shipping Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Reason for return Who is responsible for return shipping Items that don't match the listing Seller "Remorse" or "change of mind" returns Per the seller's return policy in here listing "free returns" or "buyer pays" Proof of delivery for returned items Returns should be sent with tracked shipping that can be independently validated. If the seller has already posted the how to request refund on ebay uk, they won't be able to change the address.
If possible, we recommend trying to collect your package from the original address Tip Check with a neighbour in case you weren't home when the package arrived and how to request refund on ebay uk took delivery of it for you.
Let the seller know your item hasn't arrived If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. To get started, select the item that's not arrived above, or follow these steps: Select More actions beside your item and then I didn't receive it. Tick the box beside I want a refund or I want the item.
You have the option of adding a message to the seller. Select Send request. When the seller replies, we'll send you an email with details of the next steps.
You changed your mind about an item Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include source original postage cost.
Check the seller's return policy in the listing to see who is responsible for return postage costs.
If the returned item is opened, used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Offer you a partial refund and let you keep the item — This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill — for example, if you ordered the wrong thing by accident.
Decline your return request — Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns. Or, if you missed the seller's deadline to start how to request refund on ebay uk return. Tip Once you open a return request, the seller has 3 business days to resolve the issue. You'll need to send it link within 10 business days, using tracked postage. Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an learn more here returns label, tracking details are automatically uploaded.
If you're using your own label, you should manually add tracking details to the return. Who covers the postage costs depends on why you're returning it. Find more information about return postage. Getting your refund If you've let the seller know that you either didn't receive your order or the item who is the highest paid news anchor in colorado match their descriptionyou here check the status of your request while it's being resolved. Read our most popular questions and answers on how eBay manages missing item or return requests.
You'll also get more information in our full article below. When that happens, we're here to step in and help. We'll review the request, and get back to you and the seller with our decision. If you're not happy with our decision, and you have extra information you'd like us to consider, you can appeal. We'll review the new information and get back to you with our final decision.
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